We want you to be fully satisfied with every item you purchase from HypedHype.com. If for whatever reason, you are not satisfied with your purchase, we will accept returns up to 15 days after purchase if the following conditions are met:
- All items must be unworn,
- All Items must be in their original packaging.
- You must include the original invoice/packing slip
You can send the merchandise back to our office within 15 days of the delivery date. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. We are happy to issue you a refund in the form of a HypedHype E-Gift Card for use on a future purchase on HypedHype.com.
168 W.1St Ave.
Vancouver, BC, V5Y0h6
We recommend shipping packages back using Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, HypedHype will not issue any refund credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. HypedHype does not provide any return shipping labels. A restocking fee of $ 20 USD will be charged and subtracted from the refound total on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Reserved Returns Rights
HypedHype reserves the right to solely refuse, and/or reject returns from customers at any time due to but not limited to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
- Any Potential fraudulent or criminal activity.
HypedHype reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Wardrobing & Excessive Returns
Our Returns Department handles events in which customers return history may be indicative of fraudulent activity or wardrobing. In these situations, our Returns Department will reach out to assess the situation to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject new customers, we must ensure the safety and comfort of all our customers around the globe.